Terms and Conditions
Legal Notices
The information contained within this web site is the property of ItaliaRail.com and the use of it is subject to the restrictions below.
The information given on this site is constantly updated and subject to change. ItaliaRail.com cannot be held responsible for inaccuracies, typographical errors or photographic errors on this site.
Information entered on this site by the user will not be used for any other purpose other than that which the user intended as laid out on the site.
ItaliaRail.com cannot be held responsible for any inaccuracies of any kind which may appear on any other site that is linked to this site.
ItaliaRail.com reserves the right to update and make any changes to this site at any time, without notice to the user.
Terms of Business
Only tickets purchased from ItaliaRail.com, can be exchanged or refunded. If you wish to change the date or amend the booking in any way, a fee will be charged.
If you cancel your tickets, you must return them to ItaliaRail.com before the first date of travel. We will then refund the cost of the tickets subject to the deduction of cancellation fees. These will alter, depending on the relevant ticket conditions. In addition we have an overall administration charge on cancelled tickets. In the event that tickets arrive in our office after the first date of travel, no refund can be given.
Please note that applications for exchange or refund of tickets should be made by first emailing ItaliaRail.com at service@italiarail.com.
ItaliaRail.com cannot accept responsibility for postal delays or damaged tickets once they have been officially dispatched.
Please allow three working days for delivery. Ticket orders for travel within three days cannot be accepted through this site. Please email us for at service@italiarail.com for further information and help.
When your booking has been confirmed, your tickets will be dispatched direct to your door, to the address you have given. We aim to process orders within one day of receipt.
Every effort will be made by us to ensure that your order is delivered on time. Use of this website constitutes your agreement to all our terms and conditions. If you do not agree to our terms and conditions, then you are not authorised to use this site.
Please note: All Italian tickets, both domestic and cross-border, must be validated at the machines on the platform before use; failure to do this will result in a fine of up to 200 Euro.
We accept Visa, MasterCard and Discover.