ItaliaRail

Changes & Cancellations

General Policies

ItaliaRail.com accepts credit card payment through Visa, MasterCard, American Express, and Discover Card.

ItaliaRail.com acts only as booking agent and has no control over, nor responsibility for, the passes, carriers and other travel accommodations listed on this site. All bookings are accepted and all tickets, passes and vouchers are issued on the express condition that ItaliaRail.com is not responsible nor liable for any loss (consequential or otherwise) damage (including, but not limited to, loss of, or damage to passengers' clothes, baggage, property, whatsoever); death, injury, delay, inconvenience or irregularity caused by, or arising from, or in connection with, any defect in any vehicle or other land or sea conveyance used, rented, or traveled in; or through the negligence, willful misconduct, strikes, or other acts, defaults, or omissions of any carrier, car rental or other provider of goods and services.

Every booking accepted is subject to the conditions, tariffs and regulations imposed by the rail, shipping, bus, car rental, car insurance, or other companies, firms, or persons concerned.

Rail Refund Plan is recommended.

Travelers are responsible for ensuring that they have all necessary travel documents and visas.

Refund and Exchange

Lost or stolen rail passes are neither refundable nor replaceable. Handling and/or issuing charges are not refundable. Rail Refund Plan is recommended. Unused rail passes are refundable within one (1) year from issue date (or six (6) months from issue date where so stated) provided they have not been validated, have been cancelled and so stamped at a retail station in Europe prior to the beginning of the validation period. We must receive tickets for refunds in our office seven (7) days prior to departure date; tickets received in our office after that date are non-refundable. All refunds on rail passes are subject to a 15% cancellation charge. All refunds on city-to-city train tickets are subject to a 25% cancellation charge. Unused vouchers of combination packages (those combining rail with other travel programs such as car rental or hotel) are not refundable if any of the services of the entire combination package have been wholly or partially used. Partially used or validated passes are 100% nonrefundable.

Prices are subject to change without prior notice.

Changes Cancellations